Privacy Policy

How we collect, use, and protect your personal information.

Last updated:

1. Who We Are

The organisation responsible for your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) is:

Rinseealivingei
130 Hill St, Broke NSW 2330, Australia
Email: connect@rinseealivingei.world
Phone: +61 448 299 786

For visitors in the European Economic Area or United Kingdom, we also act as a data controller under the General Data Protection Regulation (GDPR) where that law applies.

2. Scope and Applicability

This Privacy Policy applies to the website rinseealivingei.world and explains how we collect, use, store, and disclose personal information. We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and, where applicable, the GDPR and other relevant data protection laws.

This policy is provided to meet our obligations under APP 1 (open and transparent management of personal information). By using this website, you acknowledge that you have read this policy.

3. Personal Information We Collect

We may collect the following categories of personal information:

  • Identity and contact details: name and email address (when provided via our contact form)
  • Communication data: content of messages you send us
  • Technical data: IP address, browser type, device information, pages visited, and referral source
  • Cookie and consent data: preferences stored via our cookie consent mechanism

We do not intentionally collect sensitive information (such as health information) unless you choose to include it in a message to us. If you include health-related details in your enquiry, we will handle that information in accordance with APP 3 and APP 11.

4. How and Why We Collect Personal Information

We collect personal information only where it is reasonably necessary for our functions or activities, and by lawful and fair means. We collect information:

  • Directly from you when you submit our contact form or communicate with us
  • Automatically when you browse our website (for example, through server logs or cookies where permitted)

We use personal information for the following purposes:

  • Responding to your enquiries and providing requested information
  • Operating, maintaining, and improving our website
  • Complying with legal and regulatory obligations
  • Analytics and marketing measurement, only where you have given consent through our cookie banner

Where GDPR applies, our legal bases include consent, legitimate interests, and legal obligation as described above.

5. Collection Notice (APP 5)

When you submit our contact form, we collect your name, email address, and message so we can respond to your enquiry. If you do not provide required information, we may be unable to reply to your message.

We generally do not disclose contact form information to third parties except to service providers who assist us in operating the website (such as hosting providers), or where required or authorised by law. Some service providers may store or process information outside Australia, as explained below.

You may request access to or correction of your personal information, or make a privacy complaint, using the contact details in this policy. You may also complain to the Office of the Australian Information Commissioner (OAIC).

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form submissions: up to 24 months after the last communication
  • Cookie consent records: up to 12 months
  • Server logs and technical data: up to 90 days
  • Analytics data (if consented): up to 26 months

After the retention period expires, data is securely deleted or anonymised.

7. Disclosure, Service Providers, and Overseas Transfers

We do not sell your personal information. We may disclose personal information to:

  • Service providers who assist with website hosting, email delivery, analytics, or technical support, under contractual confidentiality and security obligations
  • Professional advisers where reasonably necessary
  • Law enforcement, regulators, courts, or other bodies where required or authorised by Australian law

Some service providers may be located outside Australia, including in the United States, European Union, or United Kingdom. Where personal information is disclosed overseas, we take reasonable steps under APP 8 to ensure the recipient handles the information in a way that is consistent with the APPs, unless an exception applies under the Privacy Act.

Where GDPR applies and data is transferred outside the EEA or UK, we use appropriate safeguards such as Standard Contractual Clauses where required.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

  • Know why your personal information is being collected and how it will be used (APP 1 and APP 5)
  • Request access to personal information we hold about you (APP 12)
  • Request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information (APP 13)
  • Make a complaint about how we handle your personal information
  • Opt out of direct marketing communications where applicable (APP 7)
  • Use a pseudonym or remain anonymous where lawful and practicable (APP 2)

To make an access or correction request, contact us using the details in section 17. We will respond within a reasonable period and, where practicable, within 30 days. We may need to verify your identity before providing access. We may charge a reasonable fee for giving access where permitted by law, but we will tell you first if a fee applies.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5218, Sydney NSW 2001, Australia

9. Your Rights Under GDPR

If you are located in the EEA or UK, you have the following rights:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at connect@rinseealivingei.world. We will respond within 30 days.

10. Direct Marketing and the Spam Act 2003

We do not send commercial electronic messages without your consent. If we ever send marketing communications, they will identify us as the sender, include our contact details, and contain a functional unsubscribe facility in accordance with the Spam Act 2003 (Cth). You may opt out at any time by using the unsubscribe link or contacting us directly.

11. Notifiable Data Breaches

If a data breach is likely to result in serious harm to individuals whose personal information is involved, we will comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth). This includes assessing eligible data breaches, notifying affected individuals where required, and notifying the OAIC where required.

12. Data Security Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

  • HTTPS encryption for all data transmission
  • Access controls limiting data access to authorised personnel
  • Regular security assessments of our systems
  • Secure storage with encryption where applicable

13. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can manage non-essential cookies through our cookie consent banner or by contacting us directly.

14. Children's Privacy

Our website is not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take reasonable steps to delete it.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

16. Complaints

If you have a privacy complaint, contact us first using the details below so we can try to resolve the issue. If we cannot resolve your complaint, you may contact the OAIC using the details in section 8.

17. Contact

For privacy-related inquiries, contact our data controller:

Rinseealivingei
130 Hill St, Broke NSW 2330, Australia
Email: connect@rinseealivingei.world
Phone: +61 448 299 786